Sphnix Inc Terms and Policies

By booking limousine services through Sphnix Inc, you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Sphnix Inc to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Rates & Billing:
Sphnix Inc offers Point-to Point rates with flat rate pricing for travel to and from cities and airports. Rates for travel between said locations when a point-to-point rate does not exist will be billed at the prevailing Sphnix, Inc Transportation hourly rate. Please take note of our hourly rate page for further information.
All rates are subject to audit after order completion; to include actual tolls, parking fees, airport and regulatory fees, cellular phone usage, fuel surcharges**, and additional stops & time allotted. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour (1 hour for Limousine, Sedans, Buses, Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for.
Sphnix Transportation rates are billed, including, applicable fees/taxes and a 20% Chauffeur service charge. If you feel would like to provide an additional gratuity it is at your sole discretion. If, you choose to provide an additional cash gratuity; it is at your sole discretion, and is only in addition to the 20% you have already paid. You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the Chauffeur.

**Please note that Extra fuel surcharges are only applicable when your service takes you outside of the DC/Baltimore metropolitan area.

Privacy Policy
Sphnix Inc and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties. Sphnix Inc and its Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Wait and Stop Times
Sphnix Inc provides up to a 10 minute grace period beyond the scheduled pick-up time. For point-to-point reservations, wait times will then be billed at a rate of $15.00 per fifteen minute increment once the grace period has elapsed. Fractions of an hour will be rounded to the next half-hour increment for all hourly and point-to-point reservations.

For Airport Services
Sphnix Inc provides up to 30 minutes of free wait time for domestic flights, and up to 60 minutes of free wait time on International Arrivals requiring Customs Clearance. Sphnix Inc updates all flight arrival times when a correct flight number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport. Sphnix Inc does not monitor private flights, and therefore, wait time is charged as incurred for any passenger arriving on a private plane that is delayed by more than ten minutes.

Sphnix Inc monitors train schedules and therefore wait time will be charged as incurred for any passenger arriving by train that is delayed by more than ten minutes.
Passenger requested stops en route during a point-to-point reservation will incur a $20.00 fee added to the trip fare. Passenger requested stops off route for point-to-point reservations will incur a $20.00 fee added to the trip fare.

City-to-City Fares
Roundtrip rates for city-to-city fares include up to four hours of wait time and must be completed within the same calendar day. Wait times over the three hour limit will be charged at the prevailing Sphnix Inc rate.

Holiday Rates
A 25% holiday surcharge, based on fare, stop and waiting times, will be incurred on all trips occurring on:
• New Years Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day

Specialty Vehicles
All specialty vehicles will be billed at the prevailing Corporate Class hourly rate. Fractions of one hour will be rounded to the next half hour. Sphnix Inc defines specialty vehicles as Stretch Limousines, SUV, Vans, Minibuses, and Charter Buses.

No-Show Policy
On all reservations you will be considered a no-show at 30 minutes (60 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time. If you have not met your Chauffeur or contacted our office by phone, your account will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting A1 Worldwide Limousine by phone.

Cancellation Policy
Cancellations are accepted by phone, Fax or Written Mail.
U.S. & CDN Airport Arrivals & Departure Transfers: Sphnix Inc requires that cancels be received no less than 8 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders
U.S. & CDN Hourly Limousine, Bus & Other Specialty Vehicles, Packages, Specials & Tours:
Sphnix Inc requires that cancels be received no less than 48 hours prior to p/up time.
Intl. Reservations (Outside US/Canada): Sphnix Inc requires that cancellations be received; no less than 72 hours prior to p/up time. Roundtrip orders must be cancelled as 2 separate orders
If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order. A $10 admin fee is charged per order on cancels that are cancelled by the prescribed time frame for processing (Admin Fee n/a for Corp. Acct s).
All Deposits are non-refundable; even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at p/up. If you cancel by the prescribed time frame the balance is waived

Additional Terms
• All deposits made to Sphnix Inc are non-refundable
• Sphnix Inc will not be held liable in the event of mechanical failure during a charter and will only be responsible for making up lost time at a mutually agreed upon date.
• The client assumes full financial liability for any damage caused to the limousine during the duration of the rental period caused by them, or any members of their party. There will be a fee of $100.00 for any individual carpet or seat burn.
• All drivers for Sphnix,Inc Transportation Services have the right to terminate any run without refund if blatant indiscretion on the part of the client is deemed.
• The client acknowledges that standing through the sunroof is an illegal act and will not be condoned by Sphnix Inc.
• The client acknowledges that smoking of any kind is not permitted in some of our vehicles and this will be left to the discretion of the driver.
• Overtime pay will apply after the first fifteen minutes of prearranged time described on the run sheet and will be the responsibility of the customer.
• Sphnix Inc is not responsible for delays or the termination of reservation during the winter months if unsafe road conditions are incurred.
• Sphnix Inc is not responsible for articles left in the limousine.
• The customer is responsible for ensuring the balances of all accounts are to be paid to the driver on the run date before the beginning of the run.
• The customer acknowledges that vehicles cannot be loaded beyond seating capacity.
• The customer acknowledges that the total amount shown on confirmation is not the final balance in the event that additional charges are incurred (gratuity, tolls, tips, etc.) and that these charges will appear on your final receipts.
Neither the company, its agents or employees shall be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle.
Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conduct.
Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customer. There shall be no recourse for any of the same. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to the amount paid by customer. In case of an emergency, the company may sub contract his rental to another limousine service. The company is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locations after the initial pick up time.

Brokering Services
The customer or client of Sphnix Inc acknowledges that Link Sedan is acting and operating as a brokering service only and is not providing the driving service. To this end we broker and act as agents on your behalf to find the transport you require. Sphnix Inc acts solely as your booking agent and the customer acknowledges that actual transportation will be provided by another company. It is the responsibility of the customer to verify and establish a written agreement that the company they contract with is the actual provider of the service or that the individual they broker with is authorized under the law to sell travel arrangements.
Customer represents to be at least 18 years of age and legally capable of entering into this contract under Virginia law.
With the exception of Weddings, Proms and Homecomings (which must be paid in advance of the service date), the balance is to be paid in CASH upon arrival on rental date; chauffeurs do not carry change. Balance may be paid by credit card if pre-arranged with the office (cardholder must be present with credit card & ID upon arrival on rental date). NO checks of any kind will be accepted unless received at least 30 days prior to rental date. There is a $100.00 returned check fee.
Overtime will be permitted, upon vehicle availability, and rounded off to the next hour. Availability of overtime is not guaranteed. Overtime rates are non-negotiable and will be charged to the customer according to the GPS Tracking report for each limousine. Chauffeurs’ do not have the ability to waive overtime for any reason.

Overtime is charged by the hour not prorated per minute.
There is a maximum of 3 permitted pick up and drop off locations. The minimum contract price is fixed once this contract is signed. Early dismissal, downsizing, or shortening of rental hours, will not adjust the price.
Minor changes to rental are upon availability and REQUIRE A MINIMUM OF 48 HOURS NOTICE. CHANGE REQUESTS MUST BE IN WRITING AND FAXED TO (703-913-1010). Call if flight times change. Any changes in arrival or destination locations may result in additional charges (travel charges). A contract change fee will be applied to all contracts if changes are made after signing.
NO REFUNDS on deposits &/or payments made in full. All deposits and payments are non-transferable.
Customer agrees to pay a late charge of 2% per month for any unpaid balance or attributable damages, as defined below, and shall reimburse Company for its costs of collection, including reasonable attorneys fees incurred.
Customer is responsible for payment of tolls and parking.
SMOKING, ILLEGAL USE OF ALCOHOL, &/OR NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN ADDITIONAL CHARGES AND IMMEDIATE TERMINATION OF THE TRIP. Customer herby agrees to hold company, its agents and employees harmless from any consequences of such wrongful use by customer or Customer’s guests, including the cost to defend against the same.
The chauffeur inspects each vehicle before, during and after each rental. In the event of damage suffered, Customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakages, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00. If customer or customer’s guest smokes inside the vehicle, customer shall be charged $400.00 and the rental will be terminated, without refund. NO EATING in the vehicles! Exterior decorations subject to weather.
The company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit card.

Except in the case of willful misconduct or gross negligence of company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer’s person or property from whatever cause. In addition, customer waives any right of subrogation with regard to the same.
Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customer. There shall be no recourse for any of the same. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to the amount paid by customer. In case of an emergency, the company may sub contract his rental to another limousine service. The company is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locations after the initial pick up time.
Neither the company, its agents or employees shall be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle.
Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conduct.
Written additions and/or alterations by the customer, without written agreement of the company, are invalid and unenforceable.
Vehicles are sold and /or updated at the discretion of management. Vehicle requests are not guaranteed.
Customer agrees to 50% non-refundable deposit, with or without signature, minimum deposit $150.00.
Cancellation Policy: Cancellations must be in writing and mailed or faxed to us at (703) 550-7799. Cancellation fee is 50% of the total rental price or $300.00 whichever is greater.
Additional charges will be applied to the credit card on file to cover any damages that occur; charges are as follows: Smoking in the limousine $400.00 and immediate termination of the trip; Cigarette burns $500.00; Ripped or damaged upholstery $700.00; Spillage of drinks $200.00; Stained Carpet $200.00; Vomit in or on the limousine $250.00; Lost or broken glass $30.00 per glass; Lost or broken remote $250.00; Excessive mess in the limousine $200.00. Chauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at risk. Bottled beer is not permitted in the limousine; canned beer only!

Client hereby verifies that the pick-up date, times, number of passengers and billing information are correctly stated.
Client shall be liable for all damages to the limousine sustained during client's trip; to include all spills, burns, rips, tears, or damage to the television, stereo or other equipment. Client agrees to pay a service charge of $200.00, to clean any spillage in the Limousine.
Client hereby authorizes Limousine Company to charge a 50% deposit, to the credit card on file, at the time of reservation, which is non-refundable. Client understands that the Limousine Company does not give refunds at anytime.
Client understands the cancellation fee is $300.00 or 50% of the total reservation; whichever is greater. Client understands that there will be no eating or smoking in the limousine or the trip will be TERMINATED immediately.
Client agrees to directly pay the chauffeur for the cost of all parking expenses, tolls or overtime.
Client agrees that if anyone in the party is found using any illegal drugs, fighting, or any other conduct, considered inappropriate by the chauffeur, the chauffeur is under strict order to return all passengers to the starting point or the drop off point immediately.
Client agrees that contract must be signed and faxed back within 24 hours or reservations will cancel.
Client understands any changes to the contract, once signed, will result in a price increase.
Client agrees that the Limousine Company shall not be held liable for any damages arising out of the Limousine Company's inability to perform due to inclement weather, mechanical or electrical difficulties, delays due to traffic conditions, or any unforeseen events beyond the reasonable control of the Limousine Company.
Client understand that the Limousine Company shall not be responsible for any items left in the limousine or the safe keeping of any item(s).

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